Canadian Sport Helpline
The Canadian Sport HELPline is a national toll-free helpline offering assistance to victims or witnesses of harassment, abuse or discrimination in sport.
Offered in partnership by the Sport Dispute Resolution Centre of Canada (SDRCC) and the Canadian Centre for Mental Health in Sport (CCMHS), this anonymous, confidential, independent service allows people to share and validate their concerns, obtain guidance on required next steps, and get referrals to other resources for follow up.
The Canadian Sport HELPline provides professional listening and referral services by phone and text at 1-888-83-SPORT (77678) and by email at email@example.com, from 8 a.m. to 8 p.m. ET, seven days a week.
Safe Sport Officer
Racquetball Canada has partnered with W&W Dispute Resolution Services Inc to serve as Racquetball Canada’s Independent Safe Sport Officer. Experienced in discipline and harassment matters, Racquetball Canada’s Safe Sport Officer provides confidential, expert and objective facilitation of complaints and is an essential part of Racquetball Canada’s commitment to Canada’s Safe Sport Movement.
Any person can contact the Independent Safe Sport Officer to report or discuss incidents of abuse or harassment of any kind. The officer is an independent third party who will guide you through the complaints process and/or explore other options. As well, the Independent Safe Sport Officer is empowered to launch appropriate policies as required based on evidence or a situation reported.
Should any complaint or concern come to the attention to any Racquetball Canada official it will be forwarded to our Safe Sport Officer.
Specifically, Racquetball Canada’s Independent Safe Sport Officer:
- receives and acknowledges all complaints, allegations and concerns of possible breaches of the organization’s policies or procedures;
- determines if the complaint is admissible as per the application of the policies and procedures of the organization;
- preserves the confidentiality of the complaints, allegations or concerns;
- designates who the investigator will be, when and if appropriate;
- where appropriate, convenes the appointment of an administrative body as referenced within the organization’s applicable policy or procedure;
- reports to Sport Canada as required.
Refer to Racquetball Canada’s Discipline and Complaints Policy for specific guidance on the process of making a complaint.
You can contact W&W Dispute Resolution Inc at:
W&W Dispute Resolution Inc
198 Felicity Crescent
Ottawa, Ontario K1W 0C2
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