Canadian Sport Helpline
The Canadian Sport HELPline is a national toll-free helpline offering assistance to victims or witnesses of harassment, abuse or discrimination in sport.
Offered in partnership by the Sport Dispute Resolution Centre of Canada (SDRCC) and the Canadian Centre for Mental Health in Sport (CCMHS), this anonymous, confidential, independent service allows people to share and validate their concerns, obtain guidance on required next steps, and get referrals to other resources for follow up.
The Canadian Sport HELPline provides professional listening and referral services by phone and text at 1-888-83-SPORT (77678) and by email at firstname.lastname@example.org, from 8 a.m. to 8 p.m. ET, seven days a week.
Safe Sport Officer
Racquetball Canada has partnered with W&W Dispute Resolution Services Inc to serve as Racquetball Canada’s Independent Safe Sport Officer. Experienced in discipline and harassment matters, Racquetball Canada’s Safe Sport Officer provides confidential, expert and objective facilitation of complaints and is an essential part of Racquetball Canada’s commitment to Canada’s Safe Sport Movement.
Any person can contact the Independent Safe Sport Officer to report or discuss incidents of abuse or harassment of any kind. The officer is an independent third party who will guide you through the complaints process and/or explore other options. As well, the Independent Safe Sport Officer is empowered to launch appropriate policies as required based on evidence or a situation reported.
Should any complaint or concern come to the attention to any Racquetball Canada official it will be forwarded to our Safe Sport Officer.
Specifically, Racquetball Canada’s Independent Safe Sport Officer:
- receives and acknowledges all complaints, allegations and concerns of possible breaches of the organization’s policies or procedures;
- determines if the complaint is admissible as per the application of the policies and procedures of the organization;
- preserves the confidentiality of the complaints, allegations or concerns;
- designates who the investigator will be, when and if appropriate;
- where appropriate, convenes the appointment of an administrative body as referenced within the organization’s applicable policy or procedure;
- reports to Sport Canada as required.
Refer to Racquetball Canada’s Discipline and Complaints Policy for specific guidance on the process of making a complaint.
You can contact W&W Dispute Resolution Inc at:
W&W Dispute Resolution Inc
198 Felicity Crescent
Ottawa, Ontario K1W 0C2
Other Support Service Providers
Kids Help Phone 1-800-668-6868
A bilingual and anonymous phone counselling, web counselling and referral service for children and youth. Kids Help Phone provides counselling and support all issues and topics, including emotional well-being, body issues and questions, bullying and abuse, identity, sex and relationships, school and work, and family and friends. Visit Resources Around Me to learn more about the services available in your area.
Red Cross Community Services
Red Cross is helping build safe communities throughout Canada. They provide a number of services in communities including health services, water safety, first aid education, and prevention of violence, bullying and abuse. You can find what is available in your community here.
Victim Services Government Of Canada
The Canadian government provides a number of services to victims of crime, including emotional support, counselling, advocacy and safety planning. To find a service near you visit their directory.
Canadian Association for Suicide Prevention (CASP)
CASP’s goal is to reduce the suicide rate in Canada and to minimize the consequences of suicidal behaviour. Need Help? Find your local Crisis Centre.
First Nations & Inuit Hope for Wellness Helpline 1-855-242-3310
A helpline dedicated to supporting First Nations and Inuit Peoples. Service is available in Cree, Ojibway, Inuktitut, English and French.
Trans Lifeline 1-877-330-6366
A helpline dedicated to the well-being of transgender people. The phone line is staffed by transgender people for transgender people.
Canadian Centre On Substance Use & Addiction
The Centre was created by the Canadian Government to address and provide leadership on substance use in Canada. Click here to find Addictions Treatment Helplines across Canada.